Repairs & Maintenance





1.1. The Supplier is Premier Lifts Pty Ltd (ACN 132 101 510) of Unit 1/19 Raptor Pl, South Geelong VIC 3220 in the State of Victoria.

1.2. The Customer includes any person engaging the Supplier on behalf of and with the authority of the person or entity that the Order is provided for.

1.3. The Order shall be defined as any request for the provision of Services by the Customer to the Supplier which has been accepted by the Supplier.

1.4. The Services are the repair, maintenance and associated works to be carried out at the Premises, including any advice or recommendations given.

1.5. The Goods are the parts, components and materials provided by the Supplier and used up by the Supplier in performing the Services.

1.6. The Premises are the land or land and buildings where the Services are to be carried out, or which are the subject of the Services to be performed.

1.7. Reference to loss and damage includes indirect, reliance, special or consequential loss and/or damage including i) any loss of income profit or business; ii) any loss of good will or reputation; iii) any loss of value of intellectual property.

1.8. Major failure is as defined under the Competition and Consumer Act 2010 (Cth).

1.9. GST refers to goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).


2.1. These terms and conditions together with the Supplier’s quotation, Maintenance Agreement and Service Dockets (if any) constitutes the agreement between the Supplier and the Customer (“the agreement”).

2.2. Any Order is deemed to incorporate these terms and conditions; which may not be varied unless expressly agreed to by the parties in writing. In the event that an inconsistency exists and/or arises between these terms and the Order, it is acknowledged between the parties that these terms and conditions will prevail.

2.3. The terms and conditions are binding on the Customer, and the Customer’s heirs, assignees, executors, trustees and where applicable, any liquidator, receiver or administrator.

2.4. In these terms and conditions, the singular shall include the plural, the neuter gender shall include the masculine and feminine and words importing persons shall apply to corporations and vice versa.

2.5. Where more than one Customer completes this agreement, each shall be liable jointly and severally.

2.6. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired and the offending provision shall be deemed as severed from these terms and conditions.

2.7. The Supplier may license or sub-contract all or any part of its rights and obligations without the Customer’s consent but the Supplier acknowledges that it remains at all times liable to the Customer in accordance with the terms herein.

2.8. The failure by a party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision.

2.9. The Customer acknowledges that the Supplier may detail these terms and conditions on its website. In this event, the terms and conditions on the Supplier’s website shall apply to any future dealings as between the parties and the Customer is deemed to have notice of any such terms and conditions and/or amendments.


3.1. Any quotation given by the Supplier will expire after thirty (30) days.

3.2. A written quotation or Maintenance Agreement from the Supplier will include a scope of works detailing the specific Services to be performed by the Supplier.

3.3. The Supplier does not represent that it will provide any Services unless it is included in the quotation or Maintenance Agreement.

3.4. A request for Services may be placed by the Customer with the Supplier either verbally or in writing, however the Supplier may require the Customer to provide a work or purchase order document, or alternatively, to enter into a Maintenance Agreement, prior to providing any Services.

3.5. The Supplier may agree to provide, on request from the Customer, additional Services not included or specifically excluded in the Maintenance Agreement, in any quotation given, or otherwise in the Customer’s Order. In this event, the Supplier shall be entitled to make an additional charge.

3.6. All prices quoted are based on taxes and statutory charges current at the time of the quotation. Should these vary during the period from the date of the quotation to the date of the invoice, the difference will become the responsibility of the Customer and the Customer will be invoiced for the extra charge by the Supplier.


4.1. GST will be charged on the Services provided by the Supplier that attract GST at the applicable rate.

4.2. The Supplier reserves the right to change the Price in the event of a variation. Notice will be provided in writing by the Supplier within a reasonable time.

4.3. At the Supplier’s sole discretion, the Price shall be either:

4.3.1. The Supplier’s quoted Price for the Order (subject to clause 4.2);

4.3.2. The Supplier’s quoted rates detailed within the Maintenance Agreement; or

4.3.3. As detailed on invoices provided by the Supplier to the Customer in respect of Services supplied.


5.1. The Supplier reserves its right to:

5.1.1. Decline requests for any Services requested by the Customer.

5.1.2. Cancel or postpone appointments at their discretion.

5.2. Unless specified by the Supplier to the contrary in the Order, quotation or Maintenance Agreement, the Supplier does not warrant that it will be capable of providing the Services at specific times requested by the Customer during the term of the agreement.

5.3. Subject to otherwise complying with its obligations under the agreement, the Supplier shall exercise its independent discretion as to its most appropriate and effective manner of providing the Services and of satisfying the Customer’s expectations of those Services.

5.4. The Customer grants full access to the Supplier and its servants and agents to the Premises and shall ensure a supply of electricity (at no cost) to enable the Supplier to carry out the Services.

5.5. The Customer warrants that it is either the owner of the Premises or is acting with the express authority of the Owner and the Customer indemnifies and will continue to indemnify the Supplier in respect of this warranty; including any claim for loss and damage by the owner of the Premises against the Supplier.


6.1. Customers must make full payment to the Supplier within thirty (30) days from the date of issue of the Supplier’s invoice for the Services, unless otherwise specified or agreed between the parties in writing.

Customer’s Privacy

6.2. The Customer agrees:

6.2.1. For the Supplier to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by the Supplier.

6.2.2. That the Supplier may exchange information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency.

6.2.3. The Customer consents to the Supplier being given a consumer credit report to collect overdue payment on commercial credit (pursuant to the Privacy Act 1988).


7.1. In this clause the “default date” is the day after the date by which payment of the Supplier’s invoice(s) was due to be made by the Customer to the Supplier.

7.2. In this clause the “outstanding balance” is the Price of the Order, less any payments made by the Customer prior to the default date.

7.3. The Customer will be liable for a dishonoured cheque fee of $40.00 for each cheque issued by the Customer and rejected by the Supplier’s bank.

7.4. A signed statement from a duly authorised representative stating the amount due by the Customer is sufficient proof of the amount owing by the Customer to the Supplier unless proven otherwise by the Customer.

7.5. If the Supplier does not receive the outstanding balance by the default date the Customer will be liable for:

7.5.1 Interest on the outstanding balance from the default date at the rate of twelve per centum (12%) per annum calculated on a daily basis;

7.5.2. An account keeping fee of $15.00 to be charged at the end of each calendar month after the default date until the outstanding balance has been paid;

7.5.3. Any debt collection or recovery costs incurred by the Supplier; and if the Supplier’s debt collection agency (“the agency”) charges commission on a contingency basis then the Customer shall pay as a liquidated debt the commission payable by the Supplier to the agency, at the agency’s prevailing rate as if the agency achieved one hundred per cent recovery and the following formula shall apply:

Total Debt including Commission and GST  = Original Debt  x  100
100 – Commission % charged by the agency (including GST)

(n.b. in the event where the agency is Prushka Fast Debt Recovery the applicable commission rate for the amount unpaid is as detailed on

7.5.4. Any charges reasonably made or claimed by the Supplier’s or the agency’s lawyer for legal costs on the indemnity basis.


8.1. The Customer will ensure when placing Orders that there is sufficient information and specifications to enable the Supplier to execute the Order, including, but not limited to advising or providing plans detailing any concealed easements, pipes or wiring and the like to the Supplier.

8.2. The Supplier takes no responsibility if the specifications provided by the Customer are wrong or inaccurate and the Customer will be liable in that event for the expenses incurred by the Supplier for any work required to rectify the Order.

8.3. The Customer acknowledges that the Supplier shall not be liable for and the Customer releases the Supplier from any loss and damage incurred as a result of delay or failure to observe any of these conditions due to an event of force majeure, being any cause or circumstance beyond the Supplier’s reasonable control.

8.4. The Customer warrants that the Premises is in a safe condition for the Supplier’s servants and agents to perform the Services, and the Customer indemnifies and agrees to keep the Supplier indemnified against any and all claims for personal injury and loss and damage arising from or in connection with failing to keep the Premises safe to work in, including but not limited to injury caused by any feature or condition of the Premises, whether or not any such feature or condition is reasonably obvious and whether or not the feature or condition is known to the Customer.

8.5. The Supplier is not liable to provide any insurance cover in relation to the provision of the Services. The Customer is responsible to effect whatever insurance cover is required at his or her own expense.

8.6. Subject to the Supplier’s warranty for defective services, the Supplier’s liability for any loss and damage associated with, arising from or in connection with the Services may not exceed the Price of the Order, including but not limited to personal injury and damage to property.


9.1. The Supplier warrants that the Customer’s rights and remedies in the agreement arising from a warranty against defects are in addition to other rights and remedies under any applicable law in relation to the goods and services to which the warranty relates.

9.2. The Supplier does not purport to restrict, modify or exclude any liability that cannot be excluded under the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) as may be amended from time to time.

Warranty for Services

9.3. Provided that the Customer reports any defect in any Service provided, preferably within fourteen (14) days from the date that the defect became apparent, the Supplier will rectify any defect in the Services within a reasonable period of time.

9.4. In respect of all claims under warranty, the Supplier reserves it right to inspect the Services alleged to be defective.

9.5. The Supplier provides the following warranty to Customers in respect of Services supplied:
9.5.1. “Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service you are entitled:

9.5.2. To cancel your service contract with us; and

9.5.3. To a refund for the unused portion, or to compensation for its reduced value.

9.5.4. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.”

Claims made under Warranty

9.6. Claims for warranty should be made in one of the following ways:

9.6.1. The Customer must send the claim in writing to the Supplier’s address of PO Box 673 Belmont 3216 in the State of Victoria;

9.6.2. The Customer must email the claim to the Supplier to

9.6.3. The Customer must contact the Supplier on the Supplier’s business number 1300 887 172.


10.1. Cancellation by Supplier for Customer’s Default

10.1.1. Without limiting any other rights or remedies the Supplier may have against the Customer arising out of or in connection with this Agreement, the Supplier reserves its right to cancel any Agreement to which these terms and conditions relate by giving at least five (5) days’ written notice to the Customer, if:

10.1.2. The Customer has not paid a correctly rendered invoice or has not notified the Supplier that it disputes the charges specified under an invoice within thirty (30) days of receipt of the invoice; and

10.1.3. The Supplier has given the Customer: A first notice thirty (30) days after the due date of the tax invoice, specifying the failure to pay and giving the Customer at least thirty (30) days to pay the tax invoice; and A second notice thirty (30) days after the first notice, referring to the first notice and giving the Customer at least fifteen (15) days to pay the tax invoice.

10.2. Cancellation by Customer for Supplier’s Default

10.2.1. Without limiting any other rights or remedies the Customer may have against the Supplier arising out of or in connection with this agreement, the Customer may terminate this agreement effective immediately by giving notice to the Supplier if:

10.2.2. The Supplier breaches a material provision of the agreement where that breach is not capable of remedy; or

10.2.3. The Supplier breaches any provision of this agreement and fails to remedy the breach within fourteen (14) days after receiving written notice requiring it to do so.


11.1. The Customer hereby charges in favour of the Supplier all his/her estates and interests in real property, including present and future estates or interests, to secure the obligations of the debtor under the agreement.

11.2. The Customer consents to the Supplier lodging a caveat or registering a mortgage over the real property to secure the obligations of the debtor under the agreement.

11.3. The Customer irrevocably appoints the Supplier as the duly constituted attorney of the Customer and to execute in his/her name any documents, including any mortgage of real property or caveat in registrable form.


12.1. The agreement as defined herein constitutes the whole agreement between the Customer and the Supplier.

12.2. The agreement is deemed to be made in the State of Victoria and all disputes hereunder shall be determined by the appropriate courts of Victoria.

12.3. All prior discussions and negotiations are merged within this document and the Supplier expressly waives all prior representations made by it or on its behalf that are in conflict with any clauses in this document in any way.

12.4. Nothing in these terms and conditions is intended to have the effect of contravening any applicable provisions of the Competition and Consumer Act 2010 (Cth) or the Fair Trading Acts in each of the States and Territories of Australia.